Plain answers on plumbing, drainage and renovations for Auckland homes, written by the people who do the work.
Start outside the water heater. Check the switchboard breaker and the isolating switch, ask whether the power or the hot water load control has been off, and on gas, check the bottle, the controllers and any error code. If the breaker trips again, the pilot won't stay lit or a code returns, stop there and book a plumber.
Your hot water cylinder must store water at 60°C or more to control Legionella, and the water reaching your bathroom must be no hotter than 50°C to prevent scalds. A tempering valve beside the cylinder does the second job. Here are the New Zealand rules, how to check your own temperatures, and who adjusts what.
Consumer NZ puts a hot water cylinder's life at around 10 to 15 years, and the only firm number is the tank warranty. What decides where yours lands is the anode, your water, and whether it has been serviced. Here is how to read the signs, and when a repair is still worth doing.
Water under a hot water cylinder is either running down from a fitting above it or coming out of the tank itself. The first is a repair. The second is a replacement. Close the cold water valve, switch the cylinder off, catch the water, then use this guide to work out which one you have and what happens next.
In New Zealand most plumbing and drainlaying, and all gasfitting, may only be done by someone holding a current licence from the Plumbers, Gasfitters and Drainlayers Board. The first check takes a minute on the public register. The other five cover who signs the work off, the gas paperwork, the price in writing, the business behind the van, and what the reviews and record show.
Dux Quest (printed "Dux Qest" on the pipe) is black or grey plastic water pipe installed in New Zealand homes from the late 1970s until it was withdrawn in about 1987 after widespread bursts. If your home was built or replumbed in that period, five minutes in the hot water cylinder cupboard will usually tell you. Here is how to check, what it means for insurance and resale, and what a full replacement involves.
A gully trap overflows when the drain beyond it is blocked, and it smells when its water seal dries out or debris builds up. If yours is overflowing, stop running water inside and call Watercare first: they'll tell you whether the blockage is in the public sewer or your own drain.
A few drips while the cylinder heats is normal: water expands as it warms, and a valve lets the extra out. A constant dribble, a steady flow at night or hot water pouring out is a fault, and each one points to a different cause.
Watercare fixes leaks up to your water meter. Anything after the meter is the owner's to fix, but once it's repaired you can usually claim part of the lost water back as a leak allowance.
The plumbing faults Auckland homeowners run into most, why they happen, and what a licensed plumber does about them before they turn into expensive repairs.
A practical plumbing maintenance schedule for Auckland homes: monthly, quarterly and annual checks, seasonal care, and when to call a licensed plumber.
A guide for North Shore homeowners facing heavier rain: the warning signs of failing drainage, the upgrades that work, and a pre-storm checklist.
Why a project-managed renovation with qualified tradesmen runs smoother, what a project manager actually does, and what an HW Group renovation looks like behind the scenes.
Why a bathroom upgrade is one of the strongest-returning renovations for an Auckland home, what buyers actually value, and how to avoid over-capitalising.
Pick what's closest, answer a few short questions, and we come back with a time and a price.
Step 1 of 6
About a minute
Something broken, or something you want installed or changed? Pick the closest.
Your email, so we can send the price in writing.
Please enter a valid email address.
Please tell us your name.
We call to confirm the time and the price.
Please enter a phone number.
A suburb helps us give you a time.
A sentence or two helps us come prepared.
One moment.
Something blocked the request. Your details are still on this screen. Quickest fix: call 027 687 3363, or try again.
Your details go straight to the HW Group team. No spam, ever.
